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Privacy Policy

This page explains how Hollywood Health OS (“HHOS”) handles information, including what we collect, how it’s used, and the choices available to users and clinic organizations.
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Summary

This policy is written for clarity. If your clinic requires a signed BAA or additional privacy/security documentation, contact us.
We minimize collection
We collect only what’s needed to provide and improve the service, support account access, and meet legal and operational requirements.
We protect access
Role-based access patterns and audit-friendly workflows help clinics control who can see what, and when.
We support compliance needs
HHOS is built with HIPAA-aligned principles and secure defaults to support clinics operating in regulated environments.
1. Information We Collect
  • • Account and contact information (name, email, role, organization).
  • • Authentication/session data required to provide secure access.
  • • Usage data (pages/features used, basic device/browser details).
  • • Support communications and related metadata.
2. How We Use Information
  • • Provide and operate HHOS features.
  • • Secure authentication and authorization.
  • • Support, troubleshooting, and service communications.
  • • Improve reliability, performance, and user experience.
  • • Meet applicable legal, regulatory, and contractual requirements.
3. Patient / Clinical Data

If your organization uses HHOS to store or process patient or clinical information, that data is managed under your organization’s direction and access controls. HHOS is designed with HIPAA-aligned security principles, including role-based access and audit-friendly workflows.

4. Sharing & Disclosure
  • • With service providers that help us operate HHOS (under contractual protections).
  • • With your organization’s authorized administrators and users, as configured.
  • • When required by law, legal process, or to protect rights and safety.
  • • In connection with a corporate transaction (e.g., merger/acquisition), as permitted by law.
5. Data Retention

We retain information for as long as needed to provide the service, meet operational needs, and satisfy legal or contractual requirements. Retention policies for clinical or patient data may be controlled by the clinic organization and applicable regulations.

6. Security

We use administrative, technical, and organizational safeguards designed to protect information. No system is 100% secure, but we prioritize secure defaults, access controls, and audit-ready patterns.

View Security Overview
7. Your Choices
  • • Access and update your account information through your organization.
  • • Request support for account questions or access issues.
  • • Organizations may configure role permissions and access policies.
8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page. Material updates may also be communicated through HHOS or via organizational contacts.

9. Contact Us

For privacy questions, requests, or documentation needs, contact us.

Contact

Clinic Compliance Needs

If your clinic requires additional documentation, a BAA, or privacy/security attachments for procurement, we can provide materials as part of your evaluation process.
Request Documentation